Some of you might remember a previous blog about our search for a veterinarian when we first arrived in Switzerland. We met with a vet named Dr. Hamburger who scanned our dog’s microchip and was supposed to register her with ANIS. This was all supposed to be done within 10 days of our arrival in Switzerland back in July.
As of early last week, we still hadn’t heard from Dr. Hamburger. Since we had long since given up on him registering Touille and had found a permanent vet who registered all 3 pets in September, we’ve just been waiting for confirmation from ANIS.
Last week, we received packets in the mail from ANIS confirming that the vet tech from our permanent vet’s office had successfully registered them. Their registration numbers were included in the paperwork. We used the registration numbers to confirm their enrollment directly on the ANIS website – in the future, we can update our contact information and address directly online. Finally, we have peace of mind that if any of our critters get lost, they can be scanned by a vet or animal control person and hopefully returned to us.
Amazing that something so straightforward could take almost 4 months to get completely resolved.
Coincidentally, we also received a bill from Dr. Hamburger last week on the same day we received the packets from ANIS. The bill was not for the 40 chf he’d quoted us in his office the day of our appointment in July. Instead, it was for 45.70, with no explanation why it was slightly higher, plus an additional 10 chf for “fakturaspesen/frais facturation,” – or billing charges. Not only did he bill us, but he charged us for billing us, and he never completed the service for which he was billing us!
On Monday, Trav called Dr. Hamburger’s office to discuss the bill. After multiple calls that either went unanswered or were answered by the vet’s French-speaking assistant (likely the same gal who answered when I called his office months ago), he finally was able to connect directly with the vet today. Trav explained that we’d received a bill from him in error and that we’d had to take our dog to another vet to be registered. After a short hold, the vet returned to the line, told Trav to “destroy the bill,” and ended the call abruptly.
One small victory for Two Small Potatoes!
But seriously, does that leaving anyone else wondering if Dr. Hamburger is even a real veterinarian?